# What Happens If a Baby Sleep Sack Arrives Faulty or the Zip Breaks

What do the checked facts say happens when a baby sleep sack arrives faulty or its zip breaks?

ergoPouch Cocoon Swaddle Sack 3\.5 TOG \(Dragonflies print\): A user reviewing the 3\.5 TOG version reported poor quality and customer service, saying a faulty 3\.5 TOG bag took two weeks to get a response and they were told to take it to a tailor\. Recall check: A CPSC recall search for ergoPouch / Cocoon Swaddle Sack 3\.5 TOG Dragonflies returned no recall records\. ergoPouch Cocoon Swaddle Sack / Cocoon Swaddle Bag: One buyer reported their 3\.5 TOG bag arrived faulty and was told to take it to a tailor, after a slow customer service response\.

### 1. [ergoPouch Cocoon Swaddle Sack 3\.5 TOG](/products/ucp/ergopouch-com/8279849795753) (sold by ergopouch\.com)

A user reviewing the 3\.5 TOG version reported poor quality and customer service, saying a faulty 3\.5 TOG bag took two weeks to get a response and they were told to take it to a tailor\.

- Reported fault experience: A user reviewing the 3\.5 TOG version reported poor quality and customer service, saying a faulty 3\.5 TOG bag took two weeks to get a response and they were told to take it to a tailor\. (review) <https://www.productreview.com.au/listings/ergopouch-ergococoon-swaddle>
- Recall check: A CPSC recall search for ergoPouch / Cocoon Swaddle Sack 3\.5 TOG Dragonflies returned no recall records\. (guide) <https://www.saferproducts.gov/RestWebServices/Recall?format=json&Manufacturer=ergoPouch>

### 2. [ergoPouch Cocoon Swaddle Sack / Cocoon Swaddle Bag](/products/ucp/ergopouch-com/8279849861289) (sold by ergopouch\.com)

One buyer reported their 3\.5 TOG bag arrived faulty and was told to take it to a tailor, after a slow customer service response\.

- Reported fault experience: One buyer reported their 3\.5 TOG bag arrived faulty and was told to take it to a tailor, after a slow customer service response\. (review) <https://www.productreview.com.au/listings/ergopouch-ergococoon-swaddle>
- Recall check: -

Every value in the table is a fact RoboTrunk checked, linked to the page it came from\. A dash means no checked fact fills that cell\.

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Written 2026-10-16T15:23:00.554Z.

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