{
  "schema_version": "compare-page.v2",
  "page_id": "damaged-arrival-and-return-handling-for-baby-dressers",
  "url": "https://robotrunk.com/compare/want/damaged-arrival-and-return-handling-for-baby-dressers",
  "title": "Damaged-arrival and return handling for baby dressers",
  "question": "What happens if a baby dresser arrives damaged or the buyer wants to send it back?",
  "answer": "dadada Austin 5-Drawer Dresser: Customer care can be contacted at service@dadadababy.com.\nNamesake M31416: A buyer reports the first dresser arrived with a cracked top straight out of the box. The same buyer says the replacement dresser arrived even more damaged, with splits, cracks and structural problems, and considered it unacceptable for a brand-new item. A buyer says the company would not send a replacement until the damaged dresser had been returned, which stretched the process out. A buyer reports it took more than a week for the company to respond and arrange a pickup of the damaged dresser.",
  "kind": "dresser",
  "market": "US",
  "generated_at": "2026-10-26T01:33:07.673Z",
  "columns": [
    "Damage on arrival",
    "Replacement",
    "Support contact"
  ],
  "notices": {
    "facts": "Every value in the table is a fact RoboTrunk checked, linked to the page it came from. A dash means no checked fact fills that cell.",
    "price": "Prices and stock change, so this page prints neither: each product name links to its RoboTrunk page, which shows them live."
  },
  "cited_facts": [
    {
      "ref": "p1.f9",
      "product": "dadada Austin 5-Drawer Dresser",
      "field": "support",
      "value": "Customer care can be contacted at service@dadadababy.com.",
      "stated_as": "For any questions or concerns, please contact our Customer Care Team at: service@dadadababy.com.",
      "source_type": "manual",
      "source_url": "https://dadadababy.com/pages/assembly-dressers",
      "source_read_at": "2026-10-09T20:18:56.314Z"
    },
    {
      "ref": "p3.f6",
      "product": "Namesake M31416",
      "field": "damage on arrival",
      "value": "A buyer reports the first dresser arrived with a cracked top straight out of the box.",
      "stated_as": "A buyer reports the first dresser arrived with a cracked top straight out of the box.",
      "source_type": "guide",
      "source_url": "https://namesakehome.com/products/alouette-7-drawer-wide-assembled-dresser-56?variant=52087707959607",
      "source_read_at": "2026-10-22T04:01:18.240Z"
    },
    {
      "ref": "p3.f8",
      "product": "Namesake M31416",
      "field": "damage on arrival",
      "value": "The same buyer says the replacement dresser arrived even more damaged, with splits, cracks and structural problems, and considered it unacceptable for a brand-new item.",
      "stated_as": "The same buyer says the replacement dresser arrived even more damaged, with splits, cracks and structural problems, and considered it unacceptable for a brand-new item.",
      "source_type": "guide",
      "source_url": "https://namesakehome.com/products/alouette-7-drawer-wide-assembled-dresser-56?variant=52087707959607",
      "source_read_at": "2026-10-22T04:01:18.240Z"
    },
    {
      "ref": "p3.f10",
      "product": "Namesake M31416",
      "field": "customer service response time",
      "value": "A buyer reports it took more than a week for the company to respond and arrange a pickup of the damaged dresser.",
      "stated_as": "A buyer reports it took more than a week for the company to respond and arrange a pickup of the damaged dresser.",
      "source_type": "guide",
      "source_url": "https://namesakehome.com/products/alouette-7-drawer-wide-assembled-dresser-56?variant=52087707959607",
      "source_read_at": "2026-10-22T04:01:18.240Z"
    },
    {
      "ref": "p3.f12",
      "product": "Namesake M31416",
      "field": "replacement policy",
      "value": "A buyer says the company would not send a replacement until the damaged dresser had been returned, which stretched the process out.",
      "stated_as": "A buyer says the company would not send a replacement until the damaged dresser had been returned, which stretched the process out.",
      "source_type": "guide",
      "source_url": "https://namesakehome.com/products/alouette-7-drawer-wide-assembled-dresser-56?variant=52087707959607",
      "source_read_at": "2026-10-22T04:01:18.240Z"
    }
  ],
  "rows": [
    {
      "rank": 1,
      "merchant": {
        "slug": "albeebaby-com",
        "display_name": "albeebaby.com"
      },
      "product_id": "gid://shopify/Product/9698990424295",
      "name": "dadada Austin 5-Drawer Dresser",
      "url": "/products/ucp/albeebaby-com/9698990424295",
      "why": "Customer care can be contacted at service@dadadababy.com.",
      "cells": [
        {
          "column": "Damage on arrival",
          "fact": null
        },
        {
          "column": "Replacement",
          "fact": null
        },
        {
          "column": "Support contact",
          "fact": {
            "field": "support",
            "value": "Customer care can be contacted at service@dadadababy.com.",
            "stated_as": "For any questions or concerns, please contact our Customer Care Team at: service@dadadababy.com.",
            "source_type": "manual",
            "source_url": "https://dadadababy.com/pages/assembly-dressers",
            "source_read_at": "2026-10-09T20:18:56.314Z"
          }
        }
      ]
    },
    {
      "rank": 2,
      "merchant": {
        "slug": "modernnursery-com",
        "display_name": "modernnursery.com"
      },
      "product_id": "gid://shopify/Product/14751933563246",
      "name": "Namesake M31416",
      "url": "/products/ucp/modernnursery-com/14751933563246",
      "why": "A buyer reports the first dresser arrived with a cracked top straight out of the box.",
      "cells": [
        {
          "column": "Damage on arrival",
          "fact": {
            "field": "damage on arrival",
            "value": "A buyer reports the first dresser arrived with a cracked top straight out of the box.",
            "stated_as": "A buyer reports the first dresser arrived with a cracked top straight out of the box.",
            "source_type": "guide",
            "source_url": "https://namesakehome.com/products/alouette-7-drawer-wide-assembled-dresser-56?variant=52087707959607",
            "source_read_at": "2026-10-22T04:01:18.240Z"
          }
        },
        {
          "column": "Replacement",
          "fact": {
            "field": "replacement policy",
            "value": "A buyer says the company would not send a replacement until the damaged dresser had been returned, which stretched the process out.",
            "stated_as": "A buyer says the company would not send a replacement until the damaged dresser had been returned, which stretched the process out.",
            "source_type": "guide",
            "source_url": "https://namesakehome.com/products/alouette-7-drawer-wide-assembled-dresser-56?variant=52087707959607",
            "source_read_at": "2026-10-22T04:01:18.240Z"
          }
        },
        {
          "column": "Support contact",
          "fact": {
            "field": "customer service response time",
            "value": "A buyer reports it took more than a week for the company to respond and arrange a pickup of the damaged dresser.",
            "stated_as": "A buyer reports it took more than a week for the company to respond and arrange a pickup of the damaged dresser.",
            "source_type": "guide",
            "source_url": "https://namesakehome.com/products/alouette-7-drawer-wide-assembled-dresser-56?variant=52087707959607",
            "source_read_at": "2026-10-22T04:01:18.240Z"
          }
        }
      ]
    }
  ]
}