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If you (or your family) haven’t fallen in love with your Guava product, return it for a full refund.","confidence":0.85,"citation":{"lineage_tier":"T1","artefact_id":"guavafamily-com--lotus-crib-bug-stopper:quick:source:2:guide:artefact:b27e986955a4d0aa666e4d3dce7009757eaba7407ef860a6f36574d1107a5ad2","start":1939,"end":2120,"summary_id":null,"excerpt_id":null,"span_sha256":"55db80e71718fa6f12a7e5da2e3388873a260292b5d7e883a7853efa2dc00249","source_locator":"characters 1939 to 2120 of the retained text"}},{"id":"01M4QX7C1NWQTGR1Q3CC8XPTCZ","source_id":"guavafamily-com--lotus-crib-bug-stopper:quick:source:2:guide","field":"returns","ordinal":5,"value_number":null,"unit":null,"value_text":"Returns are made with a prepaid label requested from customer service using the order ID, and refunds usually take 3-5 days.","original_value":"Send an email to our customer service team with your order ID to get a prepaid return label.","confidence":0.8,"citation":{"lineage_tier":"T1","artefact_id":"guavafamily-com--lotus-crib-bug-stopper:quick:source:2:guide:artefact:b27e986955a4d0aa666e4d3dce7009757eaba7407ef860a6f36574d1107a5ad2","start":2166,"end":2258,"summary_id":null,"excerpt_id":null,"span_sha256":"0f323a1e967e94b64d8b829d045b9e9321449334b95a81fac93b0257cf2ffd94","source_locator":"characters 2166 to 2258 of the retained text"}}],"facet_texts":[],"gaps":[{"id":"01M4QX7CRF716CQT33QE2GW93G","source_type":"facets","url":null,"reason":"embeddings skipped in the deep lane","detail":"the deep lane makes no embedding call; this pack has no facet texts and no vectors","recorded_at":"2026-10-12T10:55:01.628Z"},{"id":"01M4QX7D41SXD40DKPTABQ0HV6","source_type":"review","url":"https://www.reddit.com/r/BabyBumpsCanada/comments/17ya7sz","reason":"not read","detail":"Reddit's public .json view of the thread: The server refused RoboTrunk's named fetcher (HTTP 403). 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Recall status was checked directly with CPSC (United States), Health Canada: A CPSC (United States) recall search for Guava Family returned no recall records, and Health Canada recall records mentioning Guava Family returned none. No recall applying to the Lotus Crib Mosquito Net was found. Still open, with no evidence found: What are the mosquito net's own dimensions and packed size?; How much does the mosquito net itself weigh?; How does the net attach to the crib, by elastic, clips or zip?; Is the net machine washable, and how should it be cleaned?; Does it fit travel cribs from other brands?; Does it fit the Lotus crib in bassinet mode as well as crib mode?; Does it fit earlier generations of the Lotus Everywhere Travel Crib?; What is the mesh size, and does it keep out midges and no-see-ums?; Can it be used at the same time as the Lotus Nap & Fun Shade?; Has the net itself been tested to any safety standard or certification?; Does the net have any coating, flame retardant or chemical treatment?; Can a baby inside the crib reach, pull or unzip the net?.","tier":"complex","depth":"trimmed_read","model":"deepseek-flash","recall":{"note":"A CPSC (United States) recall search for Guava Family returned no recall records, and Health Canada recall records mentioning Guava Family returned none. 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