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You can send an email to services@boori.com.au noting the issue, and attaching proof of purchase and images to illustrate the issues.","confidence":0.99,"citation":{"lineage_tier":"T1","artefact_id":"babykingdom-com-au--boori-soft-lux-change-pad-39-5cm-grey:quick:source:2:guide:artefact:e69575d6cf172f994e06049b1b1b5cbcfb5ff06da9b83ae233e5e618100571c6","start":2628,"end":2860,"summary_id":null,"excerpt_id":null,"span_sha256":"db73439b48a22658a6f507ba164715d70b62e9cf973600ecf65207d1b53ce273","source_locator":"characters 2628 to 2860 of the retained text"}},{"id":"babykingdom-com-au--boori-soft-lux-change-pad-39-5cm-grey:pack:2:babykingdom-com-au--boori-soft-lux-change-pad-39-5cm-grey:quick:source:1:guide:fact:3","source_id":"babykingdom-com-au--boori-soft-lux-change-pad-39-5cm-grey:quick:source:1:guide","field":"changing table compatibility","ordinal":3,"value_number":null,"unit":null,"value_text":"The pad is designed for the Boori 3 Tier Changer and Neat 3 Tier Changer.","original_value":"Designed for Boori changing tables: 3 Tier Changer and the Neat 3 Tier Changer","confidence":0.99,"citation":{"lineage_tier":"T1","artefact_id":"babykingdom-com-au--boori-soft-lux-change-pad-39-5cm-grey:quick:source:1:guide:artefact:4bcc8378ddd30ccc8c3656a99cc60f18f30f5151cea95dfcdff0f813659e57fb","start":992,"end":1070,"summary_id":null,"excerpt_id":null,"span_sha256":"36b3ea05083bec15354ef19636c65951e2579f26cd597ad0f9cd608ec506891c","source_locator":"characters 992 to 1070 of the retained text"}}],"facet_texts":[],"gaps":[{"id":"babykingdom-com-au--boori-soft-lux-change-pad-39-5cm-grey:pack:2:gap:facets:1","source_type":"facets","url":null,"reason":"embeddings skipped in the deep lane","detail":"the deep lane makes no embedding call; this pack has no facet texts and no vectors","recorded_at":"2026-10-01T12:27:03.175Z"},{"id":"babykingdom-com-au--boori-soft-lux-change-pad-39-5cm-grey:pack:2:gap:review:0","source_type":"review","url":"https://www.feefo.com/en-GB/reviews/boori/products/soft-lux-change-pad-395cm?sku=B-SOLCP395%2FGR","reason":"not read","detail":"The server refused RoboTrunk's named fetcher (HTTP 403). It is not retried under another identity.","recorded_at":"2026-10-01T12:27:03.175Z"}],"facet_check":null,"evidence_depth":{"note":"Deep read: the store's own data and 6 outside pages (the store's own product page; maker page; review; regulator recall search (CPSC (United States)); regulator recall search (Health Canada); regulator recall search (ACCC Product Safety Australia)), each read in full by RoboTrunk and trimmed to its main content, then written up and checked. Facts from the maker or a manual quote the page word for word; what real users report is summarised with a link to the page read. Recall status was checked directly with CPSC (United States), Health Canada, ACCC Product Safety Australia: No matching recall was found in the supplied CPSC or Health Canada searches. The supplied ACCC feed also had no match, but covers only the 100 most recent recalls, dated 2026-05-15 to 2026-09-29, and cannot rule out older Australian recalls. Still open, with no evidence found: How much does the change pad weigh?; What is the maximum child weight?; What is the maximum child height?; Which safety standards or certifications does this pad meet?; What safety warnings apply when using the pad and pillow?; How is the pad secured to the changing table?; Does installation require assembly or tools?; Will it fit changing tables other than the two named Boori models?; Does it sit flush without overhanging or rubbing on the compatible Boori changers?; How firm is the foam under a baby's weight?; Does the PU surface peel, crack or transfer colour with use?; How durable are the seams and pillow's Velcro attachment?; What do real users report about comfort and cleaning?; What warranty duration and exclusions apply?; Can disinfectants be used without damaging the surface?.","tier":"complex","depth":"trimmed_read","model":"gpt-6.1-sol","recall":{"note":"No matching recall was found in the supplied CPSC or Health Canada searches. 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